Questions about ordering
No, that's not necessary. You can make purchases and checkout as a guest every time.
However, by creating an account you will be able to order without having to enter your details each time you shop with us 💪
You can sign up now, or you can start shopping and create your account before checking out on the cart page.
Please click "Login / Register", then on "Create an account" and fill in your personal data.
Search for the items you want and add them to your shopping cart.
When you're finished, you can go to your cart and checkout.
Verify that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express as well as Apple Pay and Google Pay.
Additionally, we offer the “Buy now, pay later” feature with our partner Klarna!
Unfortunately, we cannot cancel an order once it has been placed.
This will allow us to package your orders efficiently and minimize errors.
It is advisable to check your order before placing it.
Simply in your basket! You will be prompted to enter your discount code to apply your special offer to your order 🤩
After placing your order, you will receive an email acknowledgment to confirm that your order has been received.
However, please note that orders will only be shipped when credit card payment has been approved and billing and shipping addresses have been verified.
You can also check the status of your order in "My account" if you are a registered user.
You will be able to add items as long as they are available. It may happen that the item is in someone else's cart and the item status is "Temporarily unavailable".
Questions around shipping and delivery
The answer is YES!
Sanzalc.com offers you delivery from 200€ of purchases in mainland France only (under conditions*) and believe us, there are not many of us who offer it😥
Very simple, your order is prepared as soon as your payment has been validated✅
We do everything we can to ensure that your order is dispatched the same day when placed before 3 p.m., Monday to Thursday. After 3 p.m., it is shipped the next day to guarantee the best quality packaging.
No deliveries are made on Saturday and Sunday, so your orders will be shipped on Monday🤗
Your order is packaged with the greatest care to best guarantee receipt in perfect condition. Our logistics team prepares your orders in specialized packaging to avoid any risk of breakage.
On the menu, double-corrugated cardboard, lined flaps, protective compartments, jamming sheets and sealing with professional adhesive💪
We of course deliver to 🇫🇷France, as well as to our dear neighbors in 🇧🇪Belgium, 🇱🇺Luxembourg and 🇨🇭Switzerland!
Delivery times are on average 3 days after shipping your package.
Home delivery is more practical :
- Via Chronopost in 2/3 working days (mainland France)
Delivery to a relay point is more economical :
- Via Chronopost, express delivery to a relay point in 2/3 working days (mainland France)
- Via UPS, delivery to a relay point 3/5 working days (mainland France)
No problem, you can manage your delivery using the tracking link provided in the email from the selected carrier. You can try to redirect your package to your neighbor, a collection point or simply reschedule another delivery date!
Fabulous ! Write to us directly by clicking on this link to ask us your question.
They obviously vary depending on the content of your order, of course😉
This being said, we can give you 2/3 tips to reduce transport costs by, for example, reducing the weight of your package.
Adopt the can format!
For example, all sodas or the best craft beers are now available in this format and the can only offers advantages for many reasons:
✅ Better conservation away from light
✅ Almost instant freshness
✅ Taste preserved with perfection
✅ A 100% recyclable container
✅ And of course, much less fragile packages compared to glass